Terms of service
These terms set out the rules for using the website nuovasimonellipolska.pl. The website is for information and contact purposes: it presents the range of Nuova Simonelli espresso machines and lets you book a free consultation. We do not sell anything online here.
01Service provider
Tax ID (NIP) 6711801128, entered in CEIDG (the Polish business register)
Correspondence address: Dubois 21A, 78-100 Kołobrzeg, Poland
email: b2b@colbergcoffee.pl · phone +48 883 239 480
Colbergcoffee is the distributor of Nuova Simonelli espresso machines in Poland. The Nuova Simonelli name and trademarks belong to their owner and are used on the website for information and commercial purposes.
02Definitions
- Website: the website at nuovasimonellipolska.pl.
- Service Provider: the entity named in section 01.
- User: any person using the Website, including businesses and consumers.
- Electronic services: the free services provided by the Service Provider on the Website, described in section 03.
03Types and scope of services
The following are available on the Website free of charge:
- Contact form (“Free consultation”): a one-off service that lets you send an enquiry about choosing a machine, terms of cooperation or servicing. The service ends once the form has been sent and the Service Provider has replied.
- The “Machine finder” tool: a one-off service that suggests an indicative machine model based on the information you provide. The result is for guidance only, is not an offer or technical advice, and must always be confirmed by an adviser.
- Browsing the Website content: a service provided for as long as you browse the site.
Using the Website is voluntary and free of charge. Users can stop using the services at any time by closing the page or deciding not to send the form.
04Technical requirements
- a device with internet access,
- an up-to-date web browser with JavaScript enabled,
- an active email account, if you use the contact form.
The Service Provider points out that using the internet involves typical risks, such as malware or attempts at unauthorised access to data. We recommend using up-to-date software and antivirus protection. The Website uses HTTPS, and data from the form is sent over an encrypted connection.
05Rules for using the Website
- Users agree to use the Website in accordance with the law and good practice.
- It is prohibited to submit unlawful content, including other people's personal data without a legal basis.
- It is prohibited to disrupt the operation of the Website, in particular by automatically submitting forms in bulk. To prevent this, the Service Provider uses technical safeguards, including a limit on the number of submissions from a single IP address.
- Providing data in the form is voluntary but necessary for us to reply. Users provide true and up-to-date data.
06Nature of the information on the Website
Information about products, services and terms of cooperation published on the Website does not constitute an offer within the meaning of Article 66 of the Polish Civil Code, but an invitation to enter into a contract in accordance with Article 71 of the Polish Civil Code. Detailed terms, including prices, lead times and the scope of servicing, are agreed individually and confirmed in a separate offer or contract.
07Copyright
The content of the Website, including texts, layout and photos, is legally protected. Product photos and Nuova Simonelli trademarks are the property of the manufacturer and are used with its permission for information and commercial purposes. Copying and distributing Website content for commercial purposes requires the consent of the rights holders.
08Complaints about electronic services
Complaints about how the Website works can be submitted:
- by email to b2b@colbergcoffee.pl,
- in writing to the correspondence address: Colbergcoffee, Dubois 21A, 78-100 Kołobrzeg, Poland.
Please include your contact details, a description of the problem and how you would like it to be resolved. We reply within 14 days of receiving the complaint.
Complaints about purchased espresso machines, their warranty and servicing are handled under the terms set out in the sales contract or the manufacturer's warranty card.
09Personal data
The controller of Users' personal data is the entity named in section 01. The rules for processing data, retention periods and the rights of data subjects are described in the privacy policy.
10Out-of-court dispute resolution
Users who are consumers may use out-of-court methods of handling complaints and pursuing claims, including help from a municipal or district consumer ombudsman (rzecznik konsumentów) and mediation at the regional inspectorates of the Trade Inspection (Inspekcja Handlowa). Using these procedures is voluntary for both parties.
11Changes to the terms
The Service Provider may change these terms for important reasons, such as changes in the law, changes in the scope of services provided or technical changes to the Website. The amended terms apply from the moment they are published on the Website and do not affect rights acquired before that date.
12Final provisions
Matters not covered by these terms are governed by Polish law, in particular the Civil Code, the Act of 18 July 2002 on the provision of electronic services and, with respect to consumers, the Act of 30 May 2014 on consumer rights. These terms are made available free of charge and can be saved or printed by the User.
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